THINK Intelligence

The answers to complex questions are usually closer than you think. Our specialised business intelligence services help businesses to quickly identify solutions using data and research that will give your strategy a lift off.

Research

CUSTOMER INTERVIEWS

Delivered carefully through online questionnaires, phone calls or interactive SMS, customer interviews can be a valuable and cost effective source of direct insight.

MYSTERY SHOPPING

Professional mystery shopping can be a precise and automated way to ensure high internal standards are being maintained by your management and staff.

PRODUCT TESTING

Independently executed testing can be essential prior to going live with a new product or service and can deliver fresh ideas for the internal team.

FOCUS GROUPS

Traditionally carried out as small groups of customers and is conducted to answer a precise brief when qualitative research is required.

Vision

COMPETITOR ANALYSIS

Traditional desk research about competitors is a great source of information and can quickly reshape internal ideas to gain business advantage.

INTELLECTUAL PROPERTY

Often overlooked, yet protectable, are the digital assets of a business including ideas, copyrights, trademarks, domains and patents.

IDENTITY AUDIT

An important part of the vision is to adopt the right identity, both internal and external. This might include a logo, the full company image or organisational make up.

COMMUNICATIONS AUDIT

Badly used language and incorrect media can often give the wrong impression. It can be a valuable exercise to review all forms of corporate messaging.